I'm a people-oriented technologist obsessed with the intersection of humans and the digitally-connected world. 20+ years in multiple industries has only increased my focus on the people side of the product equation.
I lead teams, building and marketing innovative digital/mobile products and consumer experiences that significantly affect our everyday lives. When I'm lucky, I get to build some of the product itself.
I don't believe in boxes for thinking. I love boxes for time (and for presents).
I strongly believe in design thinking and agile principles in product development, not so much in one specific methodology. .
Together we get the right things done.
I conceive, develop, launch, market, and support consumer digital and communications products for people. Hands-on leader of cross-discipline teams in small and large organizations. Broad interests backed by depth of experience and a positive, pragmatic, and humanistic approach.
Much of my work is proprietary to clients, but here are some highlights.
Public Safety Mobile + Web App
Product management and iOS client development for a fully functional innovation proof-of-concept project. 2014
Beetle Turbo pre-order
Concept design, architecture, program management, field support, and envelope stuffing for a unique component of MY12 Beetle Launch. 2011
The Innovator's Guide
Design and authorship of a comprehensive 62-page activity guide for new product managers forming an innovation team. 2013
SIX WORDS mobile app
Functional iOS language training app + marketing video for business development. 2008
Product and Design Leadership for AARP.org relaunch. 2010
Report from the Frankfurt International Auto Show. 2011
Experiments in connection between the virtual and physical worlds. In progress
Comfortable making executive presentations, building a growth strategy, defining a product roadmap, giving a tough review, managing vendor partners, stuffing envelopes, or ordering lunch. Whatever it takes to move forward.
All that matters, distilled into a line.
Limitl.es is an incubator for new product concepts. We're developing products for the banking and automotive service industries.
Strategic advisor in Enterprise Innovation and the Connected World for several clients including major automotive brands, a regional power utility, and a global provider of information services. Soup-to-nuts range of services, from strategy formulation to proof-of-concept product development, with a focus on the Connected Consumer Experience. As experienced intrapreneurs we take a very hands-on approach, guiding clients by running their enterprise innovation efforts at first, then running alongside as they become more capable.
Developed and championed a grounded vision of the future state of automotive marketing, purchase and ownership experience for the connected consumer in a connected world. Partnered with Audi and Volkswagen brand teams to evaluate strategy through real-world proofs-of-concept and market-sourced innovations with venture partners. Architected and led Volkswagen’s successful pre-order program supporting Beetle launch, with deposits taken via Amazon for vehicle delivery at local dealers.
Lead product management, user experience design and quality assurance for a top to bottom user-centered relaunch of AARP.org, the USA’s premier destination for adults 50+. Increased loyalty, action and engagement in content and social network through analytics and close partnership with Online Marketing, Editorial, Membership and CRM executive stakeholders. Member of CRM Program Steering Committee. Created exploratory products in Mobile space to test and refine AARP’s approach to this emergent market for our demographic.
Led the AOL Macintosh and iPhone product development team. Designed, launched and marketed new AOL experiences on the on the Apple platform. Reestablished focus, reenergized team and secured resources to serve an influential user segment that had been neglected and underserved for 4+ years. Overhauled outdated AOL experience with a totally new clean, light consumer experience. Leveraged no-cost organic promotion opportunities to grow usage of AOL Radio on Mac 33% MoM – usage zoomed from zero to 22,000 daily uniques in 9 months.
Development partner to the business team that launched AOL’s TotalTalk consumer Internet telephone service. Released enhanced versions of AOL Voicemail, AOL Call Alert and AOL By Phone. Teams distributed across the USA, in Nova Scotia CA and Dublin IE. Cut operational costs by $5 million and increased net growth by 15% in DSL business by streamlining operational processes and business systems. Paris FR: Defined customer care solutions and infrastructure requirements that enabled the timely launch of AOL France’s carrier preselect and internet telephone triple-play offerings. Significantly improved relationship between home office and French teams
Partnered with an independent automotive repair shop to design and prototype community, diagnostic and workflow solutions for independent shops. Managed business affairs and business development of self-funded startup.
Drove product evangelism into the Product Marketing and Technical teams to break down barriers and encourage team to discover actual customer need for products. Evangelized customer- and product-centric processes and culture in a tech-heavy startup. Created a 3rd party developer program to maintain relationships with key corporate investors.
Sr Member of Technical Staff, EO Incorporated, San Mateo CA
Unix Developer, Visix Software, Reston VA
Research Software Engineer, IRIS/Brown University, Providence RI
Macintosh Developer, Cricket Software, Malven PA
Macintosh Developer, Drexel University, Philadelphia PA
Box 35 Lincoln Virginia 08075 USA
Drop me a line! email@example.com